The American Towel Team
Tom began his career working in the Industrial Laundry business in 1994, and has served as CEO since purchasing the Linen Service Division from Universal Uniforms, Inc. in 2002. He is responsible for setting the company’s strategic direction, maintaining the financial strength, developing the Leadership Team, Human Resource oversight, Marketing and Acquisitions. He has lead the company in acquiring new business and building relationships with existing customers through consistent and friendly service. Under his leadership, Universal has purchased their largest competitor, managed all the land and property, and built a new state of the art laundry facility that opened in 2008.
In 2012 Tom acquired American Towel and Rental Service, located in Nashville, Tennessee. American Towel and Rental Service was the perfect addition to the Universal Linen family, with small town values, and a desire to please their customers, there couldn't be a better match.
Tom led the company rebranded effort with focus and tag on “Every Piece Counts” to redefine our perception and commitment to our team members, our customers, and our community. Recently, the green movement is defining the company as one of the largest recyclers in the community. His focus is maintaining a safe, clean, work environment for our team members, as well as long term customer loyalty by delivering clean, pressed linen, towels, mats, and garments, on time and complete.
Tom graduated from Denison University in 1989 with a B.S. in Geology, and attended Graduate School at The University of Oklahoma. He remains active as a member of the Young Presidents Organization serving in a leadership capacity at the local, regional and international level and is a proud member of the International Board of Directors. He also serves as a Director and on the Executive Committee for Eclipse Bank in Louisville, a Board Member of the American Red Cross, Louisville Chapter, and serves as the Vice Chair of the Board for the Louisville Metropolitan Sewer District.
Tom travels frequently and globally for YPO, and in his free time he enjoys spending time with his family, sailing on Lake Michigan and golfing.
Don joined the family business, Spalding's, in 1976 and came to Universal Uniforms in January of 1980. He has served as president since 2008 with primary focus on sales & service functions. Prior to 2008 Don held the position of general manager. Don also served as president of Universal Denim Service from 1990 – 1994.
Don oversaw the building of Universal’s first two laundry plants in 1980 and 1988 and worked with Tom Austin to open their newest laundry in 2007.
Don attended Indiana University before entering the industrial laundry field and completed the Effective Executive Program in 1990 through The University of Louisville’s School of Business. He is a past president of the New Albany, Indiana Rotary Club and later served as an assistant district governor.
Don spends his time at the American Towel plant overseeing sales and productivity. He has aligned the American Towel and Universal Linen brands by creating consistency between the sales team and offering his constant support of their goals.
Since the acquisition of American Towel Linen Rental Service, we have had the opportunity to work with Sterling Campbell. Sterling has a long history of working in the service industry and has helped a great deal in overseeing plant employees.
Sterling is originally from Phoenix, AZ and has been living in the Nashville area for the past 16 years. He has been working in the service industry for over 20 years, and the past 6 of those have been here at American Towel. Sterling is well versed in customer service and management, and goes above and beyond as the Service Manager at American Towel.